ISO/IEC 20000-1:2018.
Information Technology Service Management System
The quality standard for governance in delivering managed IT services, service level agreements (SLAs), and technology incident management.
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Overview
ISO/IEC 20000-1 is the information technology service management standard. It ensures IT services are managed, aligned with service level agreements (SLAs), and incidents are handled.
Who it's for
IT service providers, data centers, and internal IT divisions serving customers or business units with SLA commitments.
Service coverage
- Catalog and SLA: definition of services and agreed targets.
- Incident management: measurable handling of service disruptions.
- Change management: control over system changes.
- Capacity and availability: service resource planning.
How it works
Submit an application, we review the scope, then auditors conduct stage 1 and stage 2 audits before an independent certification decision is made.
Benefits
- More reliable and measurable IT services.
- Increased customer and business unit satisfaction.
- Clear and documented service governance.
Pricing & offers
Costs depend on the scope, number of locations, and number of employees. Contact us for a quote tailored to your organization.
Have questions about this service?
Discuss your needs with our team